Verbal Judo, Second Edition: The Gentle Art of PersuasionLearn to improve communication, resolve conflicts, and avoid the most common conversational disasters through simple, easily remembered strategies that deflect and redirect negative behaviornow with a new foreword and never before published final chapter from the author. "When you react, the event controls you. When you respond, you're in control." Verbal Judo is the classic guide to the martial art of the mind and mouth that can help you defuse